The following terms and conditions apply to all transactions on www.wineracksstore.com. Use of this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance of these terms and conditions. This does not affect any legal rights you may have. Please read them carefully and print a copy for future reference.
1. General
These terms and conditions do not affect your legal rights. To order goods through this website you must be at least 18 years old and accept delivery anywhere in the world. We will treat each order for goods as an offer by you to purchase goods subject to these terms and conditions.
2. Description of Goods
Many of the products we sell are of a descriptive nature and it is impractical to publish detailed specifications of all products. All pictures, descriptive articles, specifications and adverts on our site are intended only for the purpose of giving an approximate description of the goods. All detailed technical specifications are available in detail on the website of our umbrella company Ardinart, which is the manufacturer.
3. Accuracy of Product Information
All product specifications, images and other information published on our website have either been made available by suppliers, manufacturers, publications, publishers or collected from publicly available sources. It is the aim of wineracksstore.com that all information on the website is as accurate and up-to-date as possible. However, wineracksstore.com cannot guarantee the reliability or accuracy of the information contained on its pages. All actions taken by the website user are the responsibility of the individual.
4. Payment and Price
The total price payable for the goods will be stated at the time you place your order, whether or not your order is confirmed. In order to take into account any increase in our supplier’s prices or the imposition of any taxes or duties, or in the event that the published price for the goods is incorrect due to an error or omission, we are entitled to make an adjustment to the price, whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website include VAT and delivery charges.
5. Typographical Errors
In the event that an item is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, taxes or duty changes, we will have the right to refuse or cancel any order listed at the incorrect price if the order has been confirmed. If payment has already been received from your credit card and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
6. Payment Methods
We accept all credit and debit cards including Visa, Mastercard and Switch, American Express, but excluding Diners Card. You must give us your full billing address and telephone number – the address and telephone number your credit card bank has on file for you – when you place your order. Incorrect information will cause a delay in processing your order. Your order will only be processed once your credit card has been duly authorised. We will not be able to dispatch the goods until payment has been completed, which may take at least 10 days.
7. Customs Transactions
The customs laws of the country where you place your order may operate different legal regulations and additional tax payments for the products we ship. You may have to pay additional customs duty due to your country’s customs laws. For this reason, before placing an order, it is your responsibility to research your country’s customs laws for customs duties applied to overseas orders. We are not responsible for the additional customs duties you will pay in your country for all products you buy on wineracksstore.com.
8. Security and Privacy
Please read our privacy policy
9. Customer Service, Comments and Complaints
If you have any questions regarding your order, please contact us on +90 212 6464266 between 09:00 and 17:00 (GMT +03:00) Monday to Friday.
Alternatively, you can email us at info@wineracksstore.com or write to us:
İkitelli Osb Mahallesi Marmara Sanayi Sitesi L Blok No: 36-37 İkitelli – Küçükçekmece/ İSTANBUL – TURKEY Zip Code: 34307
We will endeavour to respond to your complaint within one working day and inform you of what action to take.
All prices shown are correct at the time of printing but are subject to change, in the unlikely event that a product, price or description is incorrect we will inform the individual as soon as possible. We have endeavoured to reflect the products we offer as closely as possible using up-to-date photographic technology, but we cannot be held responsible for printing errors. Also due to the nature of the natural materials used in the manufacture of some of our products, there may be some slight differences in the actual products.